Polyclinic Medi Help is a private medical centre in the heart of the popular resort area of Gouves. It is established since 2001 and operates 24/7 providing outpatient medical services from all sectors of the Medical Science.

In our premises you will find several medical departments including department of Pathology, Cardiology, Orthopedics, Radiological and Micro-laboratory . We also own a Med-Car and an ALS ground ambulance

The Medical Team consists of well known doctors, strongly committed to their medical science, with high reputation and professionalism.

We cooperate with all travel Insurance from around the world ensuring coverage for all services provided. An electronically archiving system secures  all medical information and records with confidentiality.

In the unlike event of needing medical assistance while on Crete, Polyclinic  Medi Help offers rapid response and the best qualified help .

Polyclinic Medi Help




All of our cooperating physicians are specialists , enjoying international reputation. They are qualified with many years of experience and are highly committed to their science.


Medical Services

Variety of primary health care medical services are provided in our facility, so that our guests are sufficiently treated at no time waste, avoiding delays and queues at local Hospitals. Also, all paperwork involving insurances is dealed in our office, so our guest will not have to worry about medical coverage.



Our GP’s are specially trained to meet our guests’ needs at our facility as well as at their residence. Services are no less than excellent, as our team is inspired and guided by the long-years of experience of Dr. Ploumakis.


House call visits

Our doctors are willing to meet your call anytime anyplace. So if you wish for a house call visit, a specialist will shortly arrive at your residence offering a helpful hand.


Pedo / Surgeon

We are happy to assist our “little” guests in a caring and kids-friendly environment. Our head doctor is Dr. Beladakis, well known and recognised in his specialty.


Med car / Ambulance transportation

Because the unexpected can happen, a highly trained medical crew on ALS Ambulance will arrive shortly after your call assisting you and those near you. If you have a medical weakness and not able to walk, a Med Car will transfer you to your doctor appointment and safely take you back at your residence.



Orthopedist department is run by Dr Alexakis, whose scientific efficiency and experience are gained through the long years of practice in Hospitals.


Radiology Department

The Departments of Radiology is run by Dr. Charoulakis and is equipped with the latest technology offering a variety of radiological and U/S imaging services. Radiological departmentis equipped with the latest DR digital detectors (SIEMENS) supported with CR solution, AGFA CR-30x, providing superior quality images, zoom, tarnish change, negative picture, choice to add comments up to the x-ray, calculations, and image inverse. U/S department is equipped with ultrasonic device leading manufacturers of ultrasound equipment General Electric LOGIQ 9 which guarantees high quality of the research.


Please click the link below to review our policy and measures taken relatively to Covid-19.

Covid19 plan

Q 24 /7 Emergency Medical Assistance Any place – Any time

Polyclinic Medi Help offers first aid and emergency medical treatment 24 /7 .

Our aim is to give the best possible treatment and management of the patient’s condition quicly, effectively all hours, day or night.

Our Emergency Department is staffed by a combination of full-time emergency physicians with a special interest in emergency medicine, along with nurses and other health-care professionals with expertise in acute care.

Polyclinic Medi Help, provides 24-hour ambulance service, as well as all necessary equipment for the smooth and effective delivery of emergency services.

To best prepare for an emergency, we suggest keeping our office number close by.

Q Network of qualified treating doctors in a wide range of specialties

Our Polyclinic is staffed by a combination of full-time emergency physicians with a special interest in emergency medicine, along with nurses and other health-care professionals with expertise in acute care.

We have a range of specialist doctors in our establishment including:
• GP’s
• Internist
• Pediatrician
• Orthopedist
• Surgeon
• Radiologist

We also cooperate with further specialists, such as:
• Pulmonologist
• Cardiologist
• Dentist

Q Fleet of modern and highly equipped transportation means fully operating on 24hour basis

Polyclinic Medi Help, owns a Ground Ambulance & Medical Car , equipped in accordance to International Standards, with trained and qualified staff, able to meet the needs of all medical conditions until patient is safely transferred to a more adequate medical facility.

Our Crew is specially trained to respond to a wide variety of situations (critical and non critical) and along with nursing staff, they ensure best possible care in a pre-hospital environment.

Every second counts in a medical emergency, so it is important for us our Ambulance to reach destinations as quickly as possible. An emergency vehicle tracking system makes it easier to respond to emergency calls as efficiently as possible.

Q Day care observation with nursing services and technical monitoring of patients progress

In our Polyclinic Medi Help, we provide top quality care in order for you to receive the best treatment during your visit.

Our Polyclinic has the capacity to treat more complicated medical needs when close follow up and treatment is needed.

We provide therapy in a comfortable, friendly environment, in an emergency service that operates 24 hours a day.

Services are provided by medical and nursing staff specifically trained to deal with a wide range of medical and surgical emergencies.

With the help of various health care tools, provided by Polyclinic, such as laboratory tests, screening devices, etc, they are able to reach accurate diagnosis.

Q Doctor escort services on air-flight repatriations

Our Medical Escort service provides accompaniment and assistance during scheduled or emergency Air Transfers to patients who require specific medical care.

Our first priority is to review patient’s condition and obtain all medical information related to patient’s pathology, in order to reassure safe transfer.

The variety of our doctor’s specialties enable us to meet with any kind of patient’s need during their air evacuation.

Nevertheless, age or medical condition of the patient, we are able to provide you medical solution suitable to your needs.

Q Digital high definition radiological department ensuring digital processing and digital distribution of Xrays

Polyclinic Medi Help, is actively involved in the ongoing clinical research and training, in order to ensure the best possible services provided to all the patients who visit the department.

Our Radiological Department, uses the latest DR digital detectors (SIEMENS) supported with CR solution, AGFA CR-30x, providing superior quality images, zoom, tarnish change, negative picture, choice to add comments up to the x-ray, calculations, and image inverse.

Q Ultrasound services with cutting edge technology ultrasonic device

Radiology is a medical specialty focused on creating highly detailed pictures of the inside of the body using advanced diagnostic imaging technology.

Our department is comprised of an unparalleled team of radiologists and diagnostic imaging professionals who use the latest technologies and techniques to ensure your procedure is successful and that the diagnostic information it yields is extremely accurate.

Polyclinic Medi Help, offer you the best equipment in the hands of the best people.

Department of ultrasound diagnostics is equipped with ultrasonic device leading manufacturers of ultrasound equipment General Electric LOGIQ 9 which guarantees high quality of the research:
-Ultrasound of the abdomen
-Ultrasound of the kidneys.
-Ultrasound of bladder
-Ultrasound of the prostate
-Ultrasound of thyroid gland
-Triplex of vessels & carotids

Q Multilingual team of doctors and receptionists aiming at overcoming language difficulties in communication

Our human recourse department is composed of personnel with communication skills in a large variety of foreign languages. Our goal is to fully communicate with our clients, giving them a clear picture of their condition as well as of our medical advice, with no misunderstandings due to language difficulties.

Q Administrative team that work closely with international insurance companies dealing effectively with all paperwork towards covering the medical expenses

Our long term cooperation with international insurances reassures that all of the expenses are covered through travel insurances at the patient's ease.

Q Automated administrative services reassuring confidentiality of medical records

Customer’s Personal Identifiable Information are handled in accordance with GDPR procedures.
A sophisticated administrative department guaranties that all sensitive personal data are kept under private and coded forms.

Q ISO-9001:2008 certified health and administrative services

Polyclinic Medi-Help proudly announces that is one of the first Medical Companies that operates under ISO Standards and Certification.

QS Zürich AG certifies that the management system of our company has been assessed and meets the requirements established by the following rules:

• ISO-9001:2008

The management system includes: Provision of health services

3 Reviews for Polyclinic Medi Help


4 Reviews

Barry and Joan Russell

I cannot express my gratitude towards all of the staff at the Medical Centre enough. They were all extremely helpful and friendly. Nothing was too much bother for them and the follow up care by the doctors was greatly appreciated. Many thanks to you all for your kindness and help and for genuinely caring. Barry and Joan Russell.

Was this review ...?

Owner Response

Dear Barry and Joan Russell, Thank you for your taking the time to write a review of our Polyclinic. We are very pleased that we have been helpful to you. Rest assure that your kind words are passed on to all Polyclinic team. We wish you all the best. Kind regards, Dr. G. Ploumakis CEO Polyclinic Medi-Help


4 Reviews

Annie Kuentz

Un grand merci à la Polyclinic Medi Help. En vacances à l’hôtel Island j’ai eu un problème à un œil, ils sont venus me chercher rapidement le médecin parlait bien le français, ne pouvant pas faire tous les examens ils m’ont envoyé aux urgences à Heraklion avec toutes les explications écrites en Grec pour nous faciliter l’accès à l’hôpital. La personne à l’accueil était très prévenante. C’est rassurant quand vous êtes loin de chez vous.

Was this review ...?


4 Reviews

Arzt im Mitsis Rinela Beach

Ich war sehr zufrieden mit dem Arzt im Mitsis Rinela Beach, er war sehr erfahren, sehr freundlich und spricht exzellentes Deutsch.

Was this review ...?

Rate us and Write a Review

Your review is recommended to be at least 140 characters long

Show all timings
  • Monday24 hours open
  • Tuesday24 hours open
  • Wednesday24 hours open
  • Thursday24 hours open
  • Friday24 hours open
  • Saturday24 hours open
  • Sunday24 hours open

Your request has been submitted successfully.

Additional Details

  • Covid-19 plan:POLYCLINIC MEDI HELP acting within the framework of the pandemic, have taken all the necessary measures to manage and cover a possible confirmed SARS-Cov-2 incident, according to all government health protocols.